FAQ

Find answers to our most frequently asked questions.

Where do you ship within the U.S.❓

🚚 Yes! We currently ship to all U.S. territories including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, Federated States of Micronesia, and Marshall Islands.

Unfortunately, we do not ship to  APO/FPO military addresses at this time. Please standby for updates.


Please allow 2-4 business days for order processing. Standard delivery times typically range from 5–14 business days, depending on the location.

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

How can I track my order❓

Tracking details will be emailed once your order is enroute. You can also track your order anytime on our Track Order page.​

What is your return policy❓

You can return items within 14 days of delivery. Products must be unused, in original condition, and in original packaging. Please be sure to review our Returns Policy for full details, which include incorrect and damaged items.

We will not honor returns that are initiated without proper instructions. Please contact us if you have questions and/or concerns regarding your order.

Do you offer free return shipping on U.S. orders❓

🚚 No. All return shipping costs are at the customer’s expense. Currently the return shipping fee is $7.99 per label for U.S. returns. This fee is subject to change.

Please see further details related to eligibility on our Return Policy page.

Do you ship internationally❓

🚚 Yes! Currently we extend international shipping to Canada, Mexico & United Kingdom at a flat rate of $24.99 USD. We also offer FREE shipping to these destinations on orders over $175 USD.

All other international shipping is coming soon. Please review more details under our Shipping Policy.

My package says it was delivered, but I didn’t receive it. What should I do❓

If your order shows as delivered but you didn’t receive it, please visit your local post office to request a non-delivery certification. Once received, we’ll review the case for a potential refund or replacement. 🚫Without this documentation, we are unable to process a claim.

Please reach out to us should you have any questions. More details can be located in our Return Policy.

What payment methods do you accept❓

💳 ACCEPTED PAYMENT METHODS

We Accept:
• Shop Pay
• Affirm (pay later options)
• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Apple Pay ✅
• Google Pay ✅

We Do NOT Accept:
•PayPal ❌
•Cash App ❌
•Checks or money orders ❌

Please note that payment methods may vary by device and browser. Installments via Affirm are subject to eligibility and approval.

Can I cancel or change my order❓

We process orders quickly. If you need to make changes or cancel, please contact us 📧within 6 hours of placing your order. After that, we may not be able to modify the order.

I received the wrong or a damaged item. What should I do❓

We're so sorry! Please email us at support@coutureenvy.us with a photo / video of the item and your order number. We’ll send a replacement or process a refund ASAP. 📸

How do I choose the right size❓

Each product page includes a detailed size guide. Please refer to it before ordering, especially for shoes and apparel.

Where are your products made or shipped from❓

We collaborate with a curated network of suppliers and fulfillment partners across the U.S., Europe, and Asia. Depending on the product availability and location, your order may be shipped from one or more of our trusted fulfillment centers to ensure timely delivery and quality assurance.

Will I have to pay customs or duties❓

In most cases, no. However, some international orders may be subject to customs fees depending on your country’s regulations. These fees are the buyer’s responsibility.